Reliability

Area of Impact: Business and employment

1. In 2003, 42.2 million Americans booked their travel online (Greenspan 2004).

(a) Describe the meaning of the term URL in the context of online travel.[2 marks]

URL is a term of source of information that could be found on the internet which mean that by having the online travel, it is know on the internet world which mean that it could be access by anyone around the world who have internet access. And that it is easier for them to access travel guide or program easier online without going to the actual ticket sells place, they can be booked online.

(b) Describe two different ways that IT could be used to authenticate a passenger’s identity when boarding a plane.[4 marks]

one of the ways is to use IT technology to check the entrance of the passenger like for example the use of personal information check out like passport and ID card and barcode of the tickets and plane they are boarding. The other ways to use IT technology is to identify the person who is going to aboard the plane by checking the luggage and back ground information to see from black list.

© Describe two advantages of Internet access for a travel agent when making customer bookings.[4 marks]

It is quick and could be done easily with the customer decision without the use of going to the station to make the booking

(d) Passengers are often worried about booking travel online. Discuss privacy, security and reliability concerns when passengers book their trips online. Evaluate these concerns.[10 marks]

Privacy: passengers will have their own privacy of booking their own plane tickets on their own decision without the support or decision from the others.

Security: customer would be concern about their security when booking their planes. Concern more about their safety and the security for their luggage.

Reference: Greenspan, R. 2004, Internet high on travel destinations: